REPAIR AND SERVICE WORK POLICY
At Southeast Aerospace (SEA), our policies reflect our commitment to the highest level of customer service and productivity. Our service facilities incorporate extensive administrative, logistical, and technical resources to ensure that each customer receives the most efficient, responsive service possible.

Customers are highly encouraged to complete the “Repair Request Form” prior to sending a unit to SEA for evaluation. Items received with a completed request form are processed more efficiently and given priority in the SEA service work queue.

In isolated instances, Southeast Aerospace may require a customer to prepay a deposit before an item can be received, inspected, or evaluated by our service facility. In this rare event, the customer will be provided with immediate notification of this deposit requirement.

In most cases, repair/service items received by Southeast Aerospace are evaluated within 5 days of receipt. A detailed estimate to repair and/or certify is provided for the customer’s review and approval. Upon customer approval, the service work is commenced immediately if the customer is in good financial standing with Southeast Aerospace. On the rare occasion that a customer is not in good financial standing with SEA, the customer will be advised that the quoted service work cannot commence until payment is received by SEA. In any case, at all times, the customer will be advised of any work stoppages or delays caused by any financial matters.

Average Turn Around Time (TAT) for minor repairs and certifications is 3-5 days. TAT for major repairs and/or overhauls is typically 10-20 days. These TATs may fluctuate from time to time based on current backlogs and work volume however a TAT is always provided on every SEA evaluation and estimate.

Southeast Aerospace offers a 90 day warranty for “Repaired” items and a 6 month warranty for “Overhauled” items. Please refer to the Southeast AerospaceWarranty Policy” for exact details and information.

For any information regarding other related policies, approval documents, capabilities, and more, please visit mro.seaerospace.com, email mro@seaerospace.com or call our MRO Department at 321-255-9877.